Before returning any product, please read these terms and conditions (“Return and Refund Policy”). This Return and Refund Policy specifies the rights and responsibilities of both urnestio (“we”, “us” or “our”) and any person who purchases products (“the Products”) via our website urnestio.com (“the Site”).
By registering an account, placing orders, or making purchases through our Site, you are deemed to have read, accepted, and agreed to abide by this Return and Refund Policy. We reserve the right to revise or amend this policy at any time without prior written notice.
1. ORDER CANCELLATION
Can I cancel my order? You may cancel your order at any time before the waybill is printed and the order is dispatched. Once the package has been shipped, you can only request to return the Products for a refund after receiving them. The right to cancel does not apply to perishable products, personalized/custom-made items, or sealed products where the seal has been broken.
To request a cancellation, please contact us immediately at support@urnestio.com.
2. RETURN POLICY
What is your return policy? We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How do I return an item? To start a return, you can contact us at support@urnestio.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Who pays for the return shipping? If the return is due to a defective, damaged, or incorrect item sent by us, we will cover the return shipping costs. However, if the return is due to customer error (e.g., changed mind, ordered wrong size/color), the return shipping charges shall be borne by you.
3. EXCEPTIONS / NON-RETURNABLE ITEMS
Returns or exchanges will NOT be accepted under the following circumstances:
- Request for return is made after 14 days of receiving the product.
- The Products are used, washed, or not in their original condition.
- The Products are returned without their original packaging, accessories, or free promotional items associated with the purchase.
- Original seals are broken or tags are missing.
- Certain types of items cannot be returned for hygiene and safety reasons, including lingerie, innerwear, swimsuits, cosmetics, perfumes, food and beverages, and personal hygiene items.
We reserve the right to refuse returns that do not meet these criteria.
4. REFUND POLICY
When and how will I receive my refund? Once we receive and inspect your returned item, we will notify you via email whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Refund Processing Time:
- Credit/Debit Cards: It typically takes 3 to 7 working days for the refund to reflect on your statement, depending on your card issuer or bank.
- PayPal / E-Wallets: Refunds usually process within 1 to 3 working days.
If you haven’t received a refund within the expected timeframe, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@urnestio.com.
Before returning any product, please read these terms and conditions (“Return and Refund Policy”). This Return and Refund Policy specifies the rights and responsibilities of both urnestio (“we”, “us” or “our”) and any person who purchases products (“the Products”) via our website urnestio.com (“the Site”).
By registering an account, placing orders, or making purchases through our Site, you are deemed to have read, accepted, and agreed to abide by this Return and Refund Policy. We reserve the right to revise or amend this policy at any time without prior written notice.
1. ORDER CANCELLATION
Can I cancel my order? You may cancel your order at any time before the waybill is printed and the order is dispatched. Once the package has been shipped, you can only request to return the Products for a refund after receiving them. The right to cancel does not apply to perishable products, personalized/custom-made items, or sealed products where the seal has been broken.
To request a cancellation, please contact us immediately at support@urnestio.com.
2. RETURN POLICY
What is your return policy? We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How do I return an item? To start a return, you can contact us at support@urnestio.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Who pays for the return shipping? If the return is due to a defective, damaged, or incorrect item sent by us, we will cover the return shipping costs. However, if the return is due to customer error (e.g., changed mind, ordered wrong size/color), the return shipping charges shall be borne by you.
3. EXCEPTIONS / NON-RETURNABLE ITEMS
Returns or exchanges will NOT be accepted under the following circumstances:
- Request for return is made after 14 days of receiving the product.
- The Products are used, washed, or not in their original condition.
- The Products are returned without their original packaging, accessories, or free promotional items associated with the purchase.
- Original seals are broken or tags are missing.
- Certain types of items cannot be returned for hygiene and safety reasons, including lingerie, innerwear, swimsuits, cosmetics, perfumes, food and beverages, and personal hygiene items.
We reserve the right to refuse returns that do not meet these criteria.
4. REFUND POLICY
When and how will I receive my refund? Once we receive and inspect your returned item, we will notify you via email whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Refund Processing Time:
- Credit/Debit Cards: It typically takes 3 to 7 working days for the refund to reflect on your statement, depending on your card issuer or bank.
- PayPal / E-Wallets: Refunds usually process within 1 to 3 working days.
If you haven’t received a refund within the expected timeframe, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@urnestio.com.